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Shaunak Lahiri
Product-minded operator building purpose-driven products where product, operations and applied AI meet.
Kolkata, India · Open to EU / Asia / both Americas
sh03ships@gmail.com · linkedin.com/in/shaunak-lahiri-858154154 · github.com/modern-solver
Education
PGD, Agentic Engineering (AI/ML), Indian Institute of Technology, Mandi2026
- Capstone medalist, 9.5/10, for Legal Navigator.
- Football team lead.
- Curated weekend campus trips across Himachal.
Independent Applied AI/MLJul 2023 – present
- Legal Navigator: a voice-enabled RAG chatbot over NALSA legal-aid data that checks legal-aid eligibility with deterministic rules and answers in English or Hindi.
- PickMyPics: send a picdump; it scores, ranks and captions the best shots, inside Telegram.
- ProperPoker: Building an agent-native platform to centralize, analyze and report information across cardrooms.
- Chaabi: a WhatsApp booking assistant for independent Indian hotels, in progress.
Bachelor of Business Administration, The Heritage AcademyAug 2020 – Oct 2023
- Business Administration and Management.
Career
Operations Manager, The Cryo HelpersMay 2021 – Jun 2023, 2 years 2 months
Texas, United States (remote)
- Took a near-SOP-less cryotherapy business and rolled out its operating system, tooling and weekly cadence.
- ~5× revenue in a relatively short window on the back of the new tools, SOPs and cadence.
- Highest-ROI hire, per the owner.
- Built Chatbridge (2023) alongside the owner, Kristian Catalano: a webhook gate into receptionist agents, with a fallback to the client as the human respondent, built with Zapier, GoHighLevel and Twilio.
Operations Manager, JZ Home BuyersApr 2020 – Jun 2020, 3 months, contract
Texas, United States
- Expansion planning, performance reviews, and leadership meetings.
- Recruitment SOPs, interviews, and a cutover to new work-management software.
- Staff one-to-ones, department plans, productivity tracking, and automation of slow admin work.
Operations Manager, Mirza MindsJul 2019 – Sep 2019, 3 months
United States
- Brand operations for ThisCleans, Dinky, and related lines, including Fam Mirza's manager group.
- Staffing, training, design/web, and PR with publishers and influencers.
Social Media Manager / Marketing Strategy, Social Media ExpandersJan 2019 – Jun 2019, 6 months
United States
- Marketing strategy, content, sales copy, and paid social for a law-firm client.
Founding
Founder, TruTravel
- A way to reimagine the intersection between travel and technology: escaping the world of brokering and entering the world of creating communities.
Capabilities
- Operations
- Growth strategy, SOPs and operating cadence, Recruitment, Staff one-to-ones, Performance reviews, Admin automation
- Commercial
- Brand operations, Social content, Sales copy, Paid social, PR, Small-company staffing
- AI systems
- E2E architecture and systems design, RAG planning and embedding, On-prem and cloud language models, Agentic orchestration
- Tools
- Claude Code, Hermes, VS Code, Docker, GitHub, Tailscale, Cloudflare, InstaCloud, Cursor
- Learning
- Python, JavaScript, Node
- Languages
- English, Spanish (conversational), Hindi, Bengali
Reference
“Out of all my hires Shaunak by far provided the highest ROI.”
Kristian Catalano, Owner, The Cryo Helpers. Managed Shaunak, 2021–2023.